Malabar Information Technology Co-operative Society Ltd (“MITCO”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through this website, why we collect it, how we use and protect it, and the choices you have.
1. Scope of this policy
This policy applies to information collected through this website, including the contact and enquiry form, email and telephone links, and career applications sent to us from the website.
It does not cover the Core Banking Software or other systems that MITCO provides to its clients. Data processed within those systems belongs to the respective bank or institution and is handled under the agreements we have with them and the applicable laws and regulations.
2. Information we collect
Information you give us
- Enquiries: your name, phone number, email address, subject and message when you use the contact form or write to us.
- Career applications: your resume and the details it contains when you apply for a position by email.
- Business details: the name of your bank, society or organisation and your role, if you choose to share them.
Information collected automatically
- Technical information such as IP address, browser type, device type, pages visited and the date and time of your visit.
- Information collected through cookies and similar technologies, as described in our Cookie Policy.
We do not knowingly collect sensitive personal data such as bank account numbers, passwords or financial information through this website. Please do not send such information through the contact form.
3. How we use your information
We use the information we collect to:
- respond to your enquiries and requests for demonstrations, quotations or support;
- provide information about our products and services that you have asked for;
- assess applications for employment;
- understand how visitors use our website and improve its content and performance;
- maintain the security of our website and prevent misuse; and
- comply with legal and regulatory obligations.
We process personal data on the basis of your consent, to take steps at your request before entering into a contract, for our legitimate business purposes, or where required by law, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
5. Data retention
We keep personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Enquiry details are generally retained while we are in discussion with you and for a reasonable period afterwards. Resumes may be retained for future opportunities unless you ask us to delete them.
6. Data security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. These include secure hosting, restricted access to enquiry data and encrypted (HTTPS) connections to this website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your rights and choices
Subject to applicable law, you may:
- ask for a summary of the personal data we hold about you;
- ask us to correct, complete or update inaccurate information;
- ask us to erase your personal data where it is no longer needed;
- withdraw your consent at any time, without affecting processing already carried out; and
- raise a grievance about how your data has been handled.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on a request.
8. Links to other websites
This website may contain links to other websites, such as maps or social media pages. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
9. Children’s privacy
This website is intended for businesses, institutions and adult users. We do not knowingly collect personal information from children under 18 years of age.
10. Changes to this policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Last updated” date. Please review it periodically.
11. Contact & grievance redressal
If you have any questions, requests or complaints about this Privacy Policy or the handling of your personal data, please contact:
Malabar Information Technology Co-operative Society Ltd (MITCO)
Dinesh Software Park, Kannur – 670002, Kerala, India
Phone: +91 497 2702990 | Email: mitcosoftware@gmail.com